Returns & Exchanges
At Kiefer, we are committed to providing high-quality swim and lifeguard gear; if you are not completely satisfied with your purchase, you may return unused items within 30 days for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back and print your prepaid shipping label.
Pack Your Gear
Securely place the items in their original packaging, ensuring all tags are attached and the products are in new, resalable condition.
Ship It Back
Affix the return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing